Return and Refund Policy

Return and Refund Policy

Last updated: 15.03.2023

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at care@mooncee.com. Please note that returns will need to be sent to the provided address by our customer support team.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at care@mooncee.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. Additionally but not limited to,

Products, those have been used or damaged by you or are not in the same condition as you received them.
Products with tampered or missing serial numbers.
Products those fall under specific categories, including Lingerie, Undergarments, Swimwear & Beachwear, Sportswear Bra, hosiery, socks, hygiene related and personal care products.
Any consumable product which has been utilized or put in.
Makeup and Cosmetic products

Note: These Products should be used strictly in accordance with their instructions, precautions and procedures. You should always check the composition/ ingredients for cosmetic products to avoid potential allergic reactions.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Additionally,

In all circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees or the cost of delivery charges paid to our third-party courier partner; if applicable) and you may pay the costs of return shipping.
Products which are not delivered, you will receive a full refund if you cancel the order prior to shipping for any reason.
For cash on delivery payments, refund will be transfer to your Login Wallet Account so that you can buy another item from our store, we have No Cash Refund Policy.
For credit/debit card payments, you can choose to have a refund by credit/debit card or to your Login wallet Account.
You will receive your refund into your Login Wallet Account within 10 working days once the returned product is received back to us and inspected by our team.
In case of credit/debit card payment, you will receive your refund into your credit/debit card, within ten (10) days from the day on which we receive the product back to us and it get inspected.
In the event a product is listed at an incorrect price due to typographical error through our product listing team or any technical issues, mooncee.com shall have the right to refuse or cancel any orders placed for such products listed at the incorrect price. Also, mooncee.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a refund to your card for such a product in the amount of incorrect price.
If more than 15 business days have passed since we’ve approved your return, please contact us at care@mooncee.com.