سياسة الخصوصية

Privacy Policy

Last Updated: August 26, 2026

LOOXDO LLC, trading under the brand name Mooncee ("Mooncee", "we", "us", or "our"), operates this website and online store, including all related content, features, tools, products, and services (collectively, the "Services").

Mooncee is powered by Shopify, which provides the technology used to operate our online store.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our Services, purchase our products, or otherwise communicate with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

"Personal information" means information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect:

  • Contact information: Name, billing address, shipping address, telephone number, email address, and other contact details.

  • Payment and transaction information: Payment method, transaction details, payment confirmation, and other information necessary to process your order. Payment card information may be processed directly by our payment service providers.

  • Account information: Username, password, preferences, and account settings, where applicable.

  • Order information: Products viewed, added to cart, purchased, returned, exchanged, cancelled, or otherwise associated with your transactions.

  • Communications: Information you provide when contacting our customer service or communicating with us.

  • Device and technical information: IP address, browser type, device information, operating system, network information, and other technical identifiers.

  • Usage information: Information about how and when you access or interact with our website and Services.

  • Marketing information: Your preferences regarding communications, promotions, and advertising where applicable.

2. How We Collect Your Information

We may collect personal information:

  • Directly from you, when you create an account, place an order, contact us, subscribe to communications, or otherwise provide information.

  • Automatically, through cookies, pixels, analytics tools, and similar technologies when you use our website.

  • From service providers, such as payment processors, technology providers, delivery and fulfilment partners, analytics providers, and other companies that provide services on our behalf.

  • From third parties or business partners, where permitted by applicable law.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders and payments.

  • Arrange shipping, delivery, returns, refunds, and exchanges.

  • Provide customer service and respond to enquiries.

  • Create and manage customer accounts.

  • Provide and improve our website, products, and Services.

  • Remember preferences and provide a more personalised shopping experience.

  • Recommend products and services that may be relevant to you.

  • Send order confirmations, delivery updates, service notifications, and other transactional communications.

  • Send promotional and marketing communications where permitted by law and according to your communication preferences.

  • Analyse website usage and improve our products, services, and customer experience.

  • Detect, investigate, and prevent fraud, security incidents, abuse, and other unlawful or unauthorised activities.

  • Comply with applicable laws, regulations, legal requests, and governmental requirements.

  • Establish, exercise, or defend our legal rights.

4. Marketing and Advertising

Where permitted by applicable law, we may use your information to send promotional communications and to provide personalised advertising or marketing.

This may include advertising through third-party platforms and services based on your interactions with our website, products, or advertisements.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the communication. Please note that you may continue to receive essential non-promotional communications relating to your orders or account.

5. How We Share Your Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our Services, including:

  • Shopify, which provides the technology and infrastructure supporting our online store.

  • Payment processors and financial service providers to process payments and refunds.

  • Shipping, logistics, and fulfilment providers to deliver your orders and process returns.

  • Technology and service providers, including hosting, cloud storage, IT, analytics, customer support, and security providers.

  • Marketing and advertising partners, where permitted by applicable law.

  • Professional advisers, such as legal, accounting, financial, or business advisers.

  • Government authorities or law enforcement, where required by applicable law or valid legal process.

  • Business transaction parties, where necessary in connection with a merger, acquisition, restructuring, sale of assets, or similar transaction.

  • Other parties, where you have specifically requested or authorised the disclosure.

We do not disclose your personal information except as described in this Privacy Policy or where otherwise permitted or required by law.

6. Shopify

Our online store is hosted and powered by Shopify.

Shopify processes information relating to your use of our store in order to provide its services, maintain and improve its platform, and support features used by merchants.

Information submitted through our store may be processed by Shopify and other service providers, including in countries outside the country in which you live.

For more information about how Shopify handles personal information, please review Shopify's applicable privacy policies and privacy resources.

7. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies to:

  • Operate and secure our website.

  • Remember preferences.

  • Understand how visitors use our website.

  • Measure website and advertising performance.

  • Improve our Services.

  • Provide relevant advertising and marketing.

You may be able to control or disable certain cookies through your browser or device settings. Disabling cookies may affect some website functionality.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy, security, content, or practices of third-party websites or services that we do not control.

We recommend reviewing the privacy policies and terms of any third-party service before providing personal information.

9. Children's Privacy

Our Services are not intended for children who are below the age at which they can legally provide consent under applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by law.

If you believe that a child has provided us with personal information improperly, please contact us using the details below so that we can review and, where appropriate, delete the information.

10. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our Services.

  • Complete transactions and maintain business records.

  • Comply with legal, tax, accounting, and regulatory obligations.

  • Resolve disputes.

  • Prevent fraud and security issues.

  • Enforce our agreements and legal rights.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

12. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have rights relating to your personal information, including:

  • The right to request access to personal information we hold about you.

  • The right to request correction of inaccurate information.

  • The right to request deletion of personal information in certain circumstances.

  • The right to request a copy or portability of certain personal information.

  • The right to withdraw consent where processing is based on consent.

  • The right to opt out of certain marketing communications.

  • Other rights available under applicable privacy and data-protection laws.

To exercise your rights, please contact us using the details below.

We may need to verify your identity before processing certain requests.

We will respond to valid requests within the period required by applicable law.

13. International Data Transfers

Because we use Shopify and other service providers, your personal information may be transferred to, stored in, or processed in countries outside the United Arab Emirates or your country of residence.

Where required by applicable law, we will take appropriate steps to ensure that such transfers are subject to appropriate safeguards.

14. Complaints

If you have a concern or complaint regarding our handling of your personal information, please contact us first using the details below.

We will review and respond to your complaint in accordance with applicable law.

Where applicable, you may also have the right to submit a complaint to the relevant data protection or regulatory authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy and, where required, provide additional notice.

16. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:

LOOXDO LLC
Brand: Mooncee
Sharjah Media City (Shams)
Sharjah, United Arab Emirates

Phone: +971 52 487 5267
Email: care@mooncee.com

When contacting us regarding your personal information, please provide sufficient information for us to identify your request and verify your identity where required.