Orders & Shopping
No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and view past purchases.
Once your order is shipped, you'll receive a tracking link via email or WhatsApp. You can also track it from our Track Your Order page.
Shipping & Delivery
Yes, we deliver to all Emirates including Dubai, Abu Dhabi, Sharjah, and others.
Standard delivery within the UAE takes 1–2 business days. Remote areas may take slightly longer.
Shipping is free on all orders above AED 49. For orders below this amount, standard delivery charges will apply and will be calculated at checkout
Returns & Refunds
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Yes, you can return items within 30 days of delivery, provided they are unused, unwashed, and in original packaging.
Please email us at care@mooncee.com or WhatsApp +971 524 875267 with your order number. We’ll guide you through the return process.
Refunds are processed within 3–5 business days after the returned item is received and inspected.
Payments
We accept Cash on Delivery (COD), Visa, MasterCard, and Apple Pay (where applicable).
Yes, your online payment is 100% secure. We use Stripe's industry-leading SSL encryption to protect your payment details at every step.